Terms and Conditions

Laatst herzien: 3 november 2026, Haarlem, Nederland. Versie 2026-11c, geldig vanaf 3 november 2026.

Vander Geest Optiek (“we,”“us,” “our”) is the owner of the website www.vandergeestoptiek.com (the“Website”) and operates the optical store located at Generaal Cronjéstraat 86, 2021 JL, Haarlem (the“Store”). These Terms and Conditions describe the agreements that apply between you and us: how a contract is formed, the rules governing offers and prices, deposits, delivery and payment, the cooling-off period, exchanges and refunds, warranty and liability, and how we handle complaints and disputes. We are committed to providing fair, clear, and conscientious service to our customers and visitors (“you,”“your”).

By making a purchase, placing an order, or submitting a request to us at Van der Geest Optiek, you accept and agree to these terms and conditions. These terms and conditions should be read in conjunction with our Privacy Policy and our Cookie Policy. All agreements with Van der Geest Optiek are governed exclusively by Dutch law.

1. Definitions

For the purposes of these terms and conditions, the following definitions apply:

Business: Van der Geest Optiek, a sole proprietorship owned by Izaac Peeters, located at Generaal Cronjéstraat 86, 2021 JL in Haarlem, registered with the Chamber of Commerce under number 42112182, VAT identification number NL005503219B78.

Consumer: a natural person who is not acting in the course of a profession or business and who enters into a contract with the Business or purchases products and/or services from the Business.

Products: including frames, lenses, complete eyeglasses, sunglasses, contact lenses, lens solutions, eye drops, and related accessories.

Services: including eye exams, lens fittings, lens instructions, lens checks, intraocular pressure measurements, lens grinding and mounting (including in frames you bring in), and repairs.

Agreement: any agreement between the Business and the Consumer regarding the purchase of products and/or the provision of services, including any amendments or additions thereto.

Custom-made products: products manufactured or ordered based on the Consumer’s personal data or specifications, such as prescription eyeglass lenses ground to order and custom-ground or custom-ordered products.

Werkplaatsbon: het interne bestelformulier in de administratie van de Ondernemer, waarop de Ondernemer de bestelling of opdracht van de Consument vastlegt, waaronder de sterkte, het glastype, het montuur, de prijs, het gegeven advies en de gemaakte afspraken. De Consument tekent de werkplaatsbon niet en ontvangt deze niet.

2. Applicability

2.1 These general terms and conditions apply to all offers, quotations, agreements, and deliveries of products and services between the Business and the Consumer, both in-store and online (Article 7.2).

2.2 The Business is not a member of the Dutch Union of Opticians (NUVO). The NUVO’s terms and conditions, warranty policies, or dispute resolution procedures do not apply to these agreements. Only these general terms and conditions apply.

2.3 Any deviations from these terms and conditions are valid only if they have been expressly agreed upon with the Consumer, preferably in writing. Such deviating agreements apply only to the specific contract in question.

2.4 These terms and conditions do not affect the Consumer’s statutory rights. If any provision conflicts with mandatory consumer law, the statutory provisions shall apply and the remaining provisions shall remain in force.

2.5 In addition to these terms and conditions, the following also apply: the Business’s Privacy Policy (https://vandergeestoptiek.com/privacybeleid/) and Cookie Policy (https://vandergeestoptiek.com/cookiebeleid/).

2.6 These terms and conditions have been drafted in Dutch. Any translation on the Website is an automated translation. In the event of any discrepancies, the Dutch text shall prevail.

2.7 De Ondernemer stuurt deze voorwaarden vóór een afspraak als pdf per e-mail aan de Consument. Daarnaast staan zij op de Website en verwijzen e-mails en facturen van de Ondernemer ernaar. Is vooraf geen e-mail verstuurd, dan wijst de Ondernemer de Consument vóór het sluiten van de overeenkomst op deze voorwaarden en stuurt hij ze op verzoek kosteloos toe.

3. Offers, Quotes, and Prices

3.1 All offers and quotations are non-binding, unless expressly stated otherwise. A quotation is valid for fourteen (14) calendar days, unless otherwise indicated.

3.2 Obvious errors or typos in the offer, on the website, or in price quotes are not binding on the Business.

3.3 The prices listed are in euros and include VAT. The final price of eyeglasses or lenses depends on factors such as prescription strength, lens type, index, coating, and frame, and will be discussed with the Consumer before the agreement is concluded.

3.4 Any additional costs will be disclosed before the agreement is concluded.

3.5 For promotions, such as a discount on a second pair of eyeglass lenses, the following rules apply, unless otherwise stated in the promotion itself:

• de Ondernemer legt elke toegezegde actie vast op de werkplaatsbon. Staat een actie niet op de werkplaatsbon of factuur en heeft de Consument er ook geen bericht per post of e-mail van ontvangen, dan wordt ervan uitgegaan dat de actie niet is toegezegd;
• The promotion must be used within three (3) months of picking up the first pair of glasses, unless the promotion specifies a different expiration date;
• The product included in the promotion has the same prescription as the first pair of glasses; the lens type may differ;
• A maximum of one promotion or discount applies per frame, pair of glasses, or set of lenses. A promotion cannot be combined with other promotions or discounts, such as family or friends discounts, nor with goodwill, the exchange policy described in Section 13.2, or the extended warranty;
• A promotion is personal and cannot be exchanged for cash.

3.6 For a promotion on a second pair of lenses, the discount applies to the least expensive pair of lenses. The second pair will be fitted into a new frame. The amount of the discount and the expiration date are specified in the promotion itself.

3.7 The Merchant may, as a gesture of goodwill toward the Consumer, deviate from Articles 3.5 and 3.6, for example by fitting the second pair of lenses into an existing frame. The Consumer may not derive any rights from this in connection with any other purchase.

4. Formation and Performance of the Agreement

4.1 The agreement is concluded at the moment the Consumer places an order or gives an instruction—for example, by entering an order on the workshop slip—and the Business Owner accepts it. No signature or other written form is required for the agreement to be valid; an offer and acceptance are sufficient (Article 6:217 of the Civil Code).

4.2 The Consumer shall provide the Business with all information necessary for proper performance in a timely manner and shall guarantee its accuracy. If the Consumer provides incorrect or incomplete information, the consequences thereof shall be borne by the Consumer.

4.3 The Contractor shall perform the agreement with due skill and using sound materials, and warrants that the work delivered complies with the agreement.

4.4 Eye examinations, lens fittings, and other tests are performed by a licensed optician. These examinations are not medical examinations and do not replace a consultation with an ophthalmologist or general practitioner. If there are any concerns regarding the health of the eyes, the Business Owner will refer the Consumer to a general practitioner or ophthalmologist.

4.5 De Consument ontvangt op verzoek een afschrift van het door de Ondernemer vastgestelde brilvoorschrift (de meetgegevens), zodra aan de betalingsverplichtingen is voldaan. Zonder verzoek wordt het afschrift niet meegegeven. De oogmeting is kosteloos bij aankoop van een bril, brillenglazen of contactlenzen bij de Ondernemer, of als blijkt dat een zichtoplossing niet nodig is. Een losse oogmeting kost € 45; vraagt de Consument om de meetgegevens, dan zijn deze daarbij inbegrepen. Wil de Consument de meetgegevens van een oogmeting gebruiken om elders een bril te laten maken, dan geldt eveneens het tarief van een losse oogmeting (€ 45). De meetgegevens bevatten de sterkte: sfeer, cilinder, as en, waar van toepassing, prisma en leesadditie. Pupilafstand en inkijkhoogte staan er niet op; die horen bij het gekozen montuur en worden gemeten door wie de bril maakt. De meetgegevens zijn een momentopname (artikel 12.12) en bedoeld voor gebruik binnen zes (6) maanden na de meting. Gebruikt de Consument ze later, dan is dat voor eigen risico.

4.6 If the Consumer provides a prescription from an ophthalmologist, optometrist, or orthoptist, the following applies:

• If the prescription states that no refraction adjustment is necessary, the Contractor will fabricate the lenses according to that prescription. The prescribing physician is responsible for the accuracy of the prescription; the Contractor is responsible for the proper fabrication and fitting of the lenses;
• staat op het voorschrift dat narefractie gewenst is, of staat er niets over, dan meet de Ondernemer de ogen na. De Ondernemer vergelijkt de eigen meting met het voorschrift, bespreekt de verschillen met de Consument en laat de Consument zo nodig beide sterktes ervaren. Daarna kiest de Consument zelf welke sterkte wordt gebruikt. De Ondernemer legt deze keuze vast op de werkplaatsbon;
• If the Consumer chooses the strength specified in the prescription even though the Trader’s measurement differs, the accuracy of that strength is at the Consumer’s own risk and expense. If the Consumer chooses the Trader’s measurement, the Trader is responsible for that measurement;
• For children, the Provider follows the ophthalmologist’s or orthoptist’s instructions without performing a refraction test.

4.7 Op de werkplaatsbon legt de Ondernemer in elk geval de sterkte, het glastype, het montuur, de prijs, een eventuele actie, het gegeven advies, de keuzes van de Consument en de versie van deze voorwaarden vast. De werkplaatsbon is een intern document; de Consument tekent deze niet. De Ondernemer bespreekt de bestelling vóór het plaatsen met de Consument. Door de bestelling te plaatsen of een aanbetaling te doen, gaat de Consument akkoord met de bestelling zoals besproken. Op verzoek ontvangt de Consument een overzicht van de bestelling of een aankoopbewijs met het totaalbedrag (artikel 5.5).

4.8 De Ondernemer adviseert de Consument over het glastype, het ontwerp, de index en de coatings die passen bij de ogen, het montuur en het gebruik van de bril, bijvoorbeeld veel beeldschermwerk. De Ondernemer legt de belangrijkste gebruikswensen van de Consument, het advies en het gekozen glas vast op de werkplaatsbon. Kiest de Consument om budget of een andere reden voor een ander glas dan geadviseerd, dan horen de beperkingen die de Ondernemer daarbij heeft uitgelegd, bijvoorbeeld een smallere tussen- of leeszone, bij dat glas en vormen zij geen gebrek.

4.9 Een door de Consument meegebracht montuur beoordeelt de Ondernemer vooraf. Raadt de Ondernemer een glastype af omdat het montuur te klein, te oud of om een andere reden ongeschikt is, bijvoorbeeld te weinig inkijkhoogte voor multifocale glazen, en wenst de Consument de glazen toch in dat montuur, dan legt de Ondernemer dit advies en de keuze van de Consument vast op de werkplaatsbon. In dat geval:

• The Entrepreneur does not guarantee viewing comfort or field of view;
• the exchange policy set forth in Article 13.2 does not apply;
• The Contractor remains responsible for ensuring the correct strength and for manufacturing and installing the product within the tolerances specified in Article 12.11;
• Article 12.10 applies to damage to the frame.

The Business Owner does not provide a warranty on frames brought in by the customer.

4.10 If the Consumer orders a pair of glasses from the Business within six (6) months of a standalone eye exam, based on the measured values, the €45 paid will count as a deposit and will be applied toward the price. After six (6) months, this offset expires; the €45 then constitutes the cost of the eye exam and will not be refunded. If a new eye exam is needed within these six months—for example, because the prescription has changed—the Business may, as a gesture of goodwill, waive this rule.

4.11 De meetgegevens zijn bedoeld voor gebruik door een opticien, optometrist of oogarts die de ogen vóór het maken van de bril narefracteert. Laat de Consument met meetgegevens van de Ondernemer elders een bril of glazen maken, dan is wie de bril maakt verantwoordelijk voor de narefractie, de gebruikte sterkte, de keuze en uitvoering van de glazen, het meten van pupilafstand en inkijkhoogte, het monteren en het eindresultaat. Bestelt de Consument een bril of glazen zonder narefractie, bijvoorbeeld online, dan doet de Consument dat tegen het advies van de Ondernemer in en voor eigen risico. De Ondernemer is niet verantwoordelijk voor een bril die elders is gemaakt en geeft daarop geen garantie.

4.12 Wijkt de narefractie van wie de bril maakt af van de meetgegevens van de Ondernemer, dan kan de Consument de Ondernemer om een controle vragen, voordat de glazen worden vervangen. De Consument neemt daarbij de meetgegevens van die narefractie mee (artikel 17.5). De Ondernemer meet de ogen dan eenmalig en kosteloos opnieuw. Blijkt de eerste meting een fout te bevatten, groter dan het normale verschil tussen metingen van artikel 12.12, dan ontvangt de Consument kosteloos gecorrigeerde meetgegevens. Voor die gecorrigeerde meetgegevens gelden dezelfde voorwaarden als voor de eerste meetgegevens, ook artikel 4.11; er begint geen nieuwe termijn. De uitkomst van de controle is definitief. Wil de Consument daarna opnieuw laten meten, dan geldt het tarief van een losse oogmeting. Artikel 17.1 blijft gelden.

4.13 Kosten van glazen, een montuur of een bril die elders met meetgegevens van de Ondernemer zijn gemaakt, en kosten om die te vervangen, vergoedt de Ondernemer niet. Dit laat artikel 14.4 en de dwingende wettelijke rechten van de Consument onverlet.

4.14 Een brilvoorschrift is geen contactlensvoorschrift. Voor contactlenzen is altijd een lensaanmeting nodig (artikel 13.9). Bestelt de Consument contactlenzen zonder lensaanmeting, bijvoorbeeld online of op basis van meetgegevens van een oogmeting, dan doet de Consument dat tegen het advies van de Ondernemer in en voor eigen risico. Vraagt de Consument op grond van de AVG een kopie van de eigen meet- of lensgegevens op, dan ontvangt de Consument die; ook dan is gebruik voor het bestellen van contactlenzen voor eigen risico.

5. Deposit and Advance Payment

5.1 For orders of products, particularly custom-made items such as prescription eyeglass lenses and specially ordered frames, the Business Owner may require a deposit. The required deposit shall not exceed half of the agreed-upon price (Article 7:26(2) of the Dutch Civil Code).

5.2 Whether a deposit is required and, if so, the amount thereof, will be determined on a case-by-case basis for each order. The Merchant may choose not to require a deposit. The Consumer may also choose to pay the full amount at the time of ordering.

5.3 The Consumer shall pay any remaining amount upon pickup or delivery of the product.

5.4 The down payment serves as confirmation of the order and as a partial contribution toward the costs incurred by the Business Owner in ordering and/or manufacturing the custom-made product; these costs may exceed the amount of the down payment. The down payment will be applied toward the final amount. If the Consumer cancels after the Business has begun fulfilling the order or placing the order with the supplier, the down payment will not be refunded.

5.5 Upon request, the Business shall provide the Consumer with proof of the down payment or (advance) payment, or a proof of purchase or a copy of the order stating the total amount. This proof does not include a breakdown of purchase or cost prices or a breakdown by item; such business information is not shared.

6. Delivery, Pickup, and Try-Before-You-Buy

6.1 The Business shall endeavor to deliver within the timeframe agreed upon with the Consumer. Stated delivery times are approximate and do not constitute a strict deadline. Failure to meet these deadlines does not entitle the Consumer to compensation, unless there is intent or gross negligence on the part of the Business, and does not affect the Consumer’s right to performance.

6.2 The Consumer shall take delivery of the ordered product as soon as possible after the Business has notified the Consumer that it is ready.

6.3 If the Consumer fails to pick up a finished product within a reasonable period of time, the Business may request the Consumer, in writing or by email, to pick up the product and pay the amount due. Article 11 also applies to products that are not picked up.

6.4 The risk of loss or damage to the product passes to the Consumer at the time of pickup or delivery.

6.5 The Business may provide the Consumer with a pair of frames or glasses on a trial basis so that the Consumer can take their time to decide at home. The Consumer may keep the product for seven (7) days. To do so, the Consumer must fill out and sign a trial form.

6.6 For a product on consignment, the Consumer pays a deposit of €150 per frame or pair of glasses, or the sales price if it is lower. The Consumer must present a form of identification so that the Business Owner can verify the information on the consignment form. The Business Owner does not make a copy of the identification document.

6.7 If the Consumer returns the product in full and undamaged within the specified period, the Consumer will receive a full refund of the deposit. If the deposit was paid in cash, the Consumer will receive an immediate cash refund. If the deposit was paid by debit card, the Business will refund the amount within seven (7) business days to the bank account number the Consumer provided on the return form.

6.8 As long as the Consumer has the product on consignment, the product remains at the Consumer’s risk. In the event of damage or loss, the Business Owner will apply the deposit toward the repair costs or the sales price. If these costs exceed the deposit, the Consumer must pay the difference.

6.9 If the Consumer does not return the product within the specified time frame, the Business will contact the Consumer. The Business may then, depending on the circumstances, extend the time frame or consider the product to have been purchased. In the latter case, the deposit will be applied toward the sales price, and the Consumer will pay the remaining balance.

6.10 A product on consignment will not be modified or altered. If the Consumer purchases the product, the other provisions of these terms and conditions shall apply.

7. Cooling-off Period and Distance Sales

7.1 Purchases in the Store: A purchase or order made in our physical Store does not constitute a distance sale. The statutory right of withdrawal (the 14-day cooling-off period) therefore does not apply to purchases made in the Store; a purchase made in the Store is final immediately. Any exchange or refund will be made exclusively pursuant to Article 9 (Exchanges and Goodwill) or Article 12 (Warranty).

7.2 Distance Sales: If the Consumer makes a purchase from the Business remotely—that is, without being physically present in the Store at the time of purchase—for example, via email, telephone, or WhatsApp, or through an online store if one is available on the Business’s own website, then the statutory rules governing distance sales apply in addition to these terms, including the fourteen (14)-day right of withdrawal. Specific terms and conditions for an online channel will be listed on that channel.

7.3 The right of withdrawal does not apply to custom-made products as referred to in Article 8, such as prescription eyeglass lenses, nor to products sealed for hygienic reasons, such as contact lenses, lens solution, and eye drops, whose seal has been broken upon receipt (Article 6:230p of the Civil Code).

7.4 If the Consumer cancels a distance sale, the Consumer must notify the Business within fourteen (14) days of receiving the product and return the product within fourteen (14) days thereafter. The Business will refund the purchase price and standard shipping costs within fourteen (14) days, using the same payment method. The Merchant may delay the refund until the product has been received. The costs of returning the product are the responsibility of the Consumer.

7.5 If the Business ships an order to the Consumer, the product remains at the Business’s risk until the Consumer has received it. Any shipping costs will be stated in advance.

8. Cancellation and Custom Products

8.1 The Consumer may cancel a contract prior to delivery. For custom-made items that are already on order or in production, cancellation is not free of charge, as the Business has already incurred costs for these items.

8.2 Prescription eyeglass lenses, as well as frames assembled with lenses according to the Consumer’s specifications, are custom-made for the Consumer. These products cannot be returned, exchanged, or refunded: they cannot be returned to the supplier and cannot be used by other customers.

8.3 If the Consumer cancels a custom order after production has begun or the order has been placed with the supplier, the full agreed-upon purchase price remains due. Any deposit already paid will be applied toward this amount.

8.4 Any change to the prescription, strength, preference, or selection made by the Consumer after the order has been placed will be at the Consumer’s expense.

8.5 The provisions of this section do not affect the Consumer’s rights in the event of a defect attributable to the Business or its supplier. The Business will remedy any delivery that was performed incorrectly or does not comply with the agreement at no cost to the Consumer, as described in Section 12. Furthermore, the Business may deviate from this section in favor of the Consumer.

9. Exchanges and Exceptions

9.1 For non-personalized, unused items that are in their original, undamaged, and complete condition and are accompanied by a proof of purchase, the Merchant may, at its discretion and as a gesture of goodwill, offer an exchange or a store credit within fourteen (14) days of purchase. This is a service provided by Van der Geest Optiek and does not constitute a legal right.

9.2 The following are excluded from exchanges made as a gesture of goodwill in any case:

• custom-made products, including those manufactured to order as referred to in Article 8;
• gift certificates;
• products sealed for hygienic reasons, such as contact lenses, contact lens solution, and eye drops, whose seals have been broken or that have been used;
• Items that are not in their original condition, are damaged, or are missing parts for reasons not attributable to the Business.

9.3 The Business Owner will determine on a case-by-case basis whether a product qualifies for a goodwill gesture. The Business Owner reserves the right to refuse a request for an exchange or refund if the conditions listed above are not met.

9.4 If the Business offers a solution as a gesture of goodwill—such as a discount or a free repair or replacement to which the Consumer is not entitled under the law or these terms and conditions—this is a one-time offer and applies only to that specific situation. This does not mean that the Business acknowledges liability or that a defect exists. The Consumer cannot derive any rights from this at a later time or in a different situation, and goodwill gestures cannot be combined with a promotion. The Business will confirm a goodwill solution via email.

9.5 The Consumer’s statutory rights remain in effect at all times. Goodwill measures are in addition to these rights and do not replace them.

9.6 The Consumer may exchange or return unopened contact lenses, lens solution, and eye drops in their original, sealed packaging within fourteen (14) days of purchase, provided a proof of purchase is presented. For hygiene reasons, the Merchant does not accept returns of opened packages, except in the case of a defect (Article 12.1).

10. Payment

10.1 The amount due shall be paid upon pickup or delivery of the product, or immediately after the service is rendered, upon receipt of a receipt, unless otherwise agreed.

10.2 If, as an exception, an invoice is sent, a payment term of fourteen (14) days applies. In the event of late payment, the Consumer will first receive a reminder free of charge, granting an additional fourteen-day period to make the payment.

10.3 If payment is still not made after that, the Business Owner is entitled to charge statutory interest (Article 6:119 of the Dutch Civil Code) and extrajudicial collection costs, subject to the statutory limits for consumers.

10.4 If part of the amount can be claimed from a third party (such as a health insurer), the Consumer remains responsible for full payment. If the third party does not pay or does not pay in full, the Business may still charge the remaining amount to the Consumer.

11. Retention of Title, Right of Retention, and Unclaimed Goods

11.1 All delivered products remain the property of the Business until the Consumer has paid all amounts due, including any interest and costs, in full.

11.2 In the event of the repair or alteration of a product, the Business is entitled to retain possession of the product (right of retention) until the Consumer has paid in full all outstanding amounts related to that product.

11.3 Once an order or repair is complete, the Business will notify the Consumer. If the product is not picked up, the Business will send the Consumer at least three reminders by email, or by text message or letter if no email address is on file.

11.4 If the product has not been picked up six (6) months after the initial notification and after at least three reminders, the Business Owner is authorized to terminate the agreement and to sell, reuse, donate to a charity, or destroy the product. Prescription eyeglass lenses and other custom-made items are generally destroyed, as they cannot be used by anyone else.

11.5 The Contractor shall apply the down payment and any proceeds toward the outstanding balance and toward reasonable compensation for the costs incurred and work performed by the Contractor, including measuring, ordering, cutting and mounting, cleaning, administrative work, reminders, and storage. The provisions of Articles 5.4 and 8.3 remain fully applicable.

11.6 When the Consumer picks up a new pair of glasses or after a repair, the Business always provides the Consumer with the old glasses, the old frames, and all the old lenses. If the Consumer nevertheless leaves these items with the Business and they are not picked up within six (6) months after at least three reminders by email, the Business is authorized to reuse them, donate them to a charity, or destroy them. After that, the Consumer can no longer reclaim these items and is not entitled to any compensation.

11.7 The Business will scan any paper eyeglass prescription or other document that the Consumer brings in and return it to the Consumer immediately. If the Consumer does leave behind documents containing personal data, these will be securely destroyed after six (6) months and after at least three reminders via email. Personal data in the Business’s records will be stored and deleted as described in the Privacy Policy.

12. Warranty

12.1 Under the law, the Consumer is entitled to a product that complies with the agreement (conformity, Article 7:17 of the Dutch Civil Code). These statutory rights remain fully in effect at all times and cannot be excluded by the Business.

12.2 In addition, the Business provides a two (2)-year warranty on new frames and lenses, effective from the date of delivery. This additional warranty applies only under normal use and covers only material and manufacturing defects, such as a frame that ages prematurely under normal conditions or a coating that peels off or wears away too quickly under normal use.

12.3 Many frames and lenses are also covered by a manufacturer’s warranty from the supplier. Upon request, the Business Owner will assist in filing a claim under this manufacturer’s warranty.

12.4 The extended warranty does not cover damage resulting from use by the Consumer. This includes, among other things:

• normal wear and tear, discoloration, and signs of use;
• exposure to heat, such as leaving the glasses in direct sunlight, on a hot car dashboard, near a (hot) oven, stove, or heater, or cleaning them with hot water;
• cleaning with, or exposure to, dust, sand, or abrasive particles that cause scratches;
• use under harsh or demanding conditions, such as during construction work or when handling heavy equipment, without appropriate (safety) protection;
• damage caused by dropping, impact, breakage, scratches, or other misuse;
• damage caused by repairs or modifications carried out by the Consumer or by third parties without the Business’s consent;
• products for which proof of purchase cannot be provided.

12.5 As a qualified optician, the Business Owner will determine whether the issue is due to a material or manufacturing defect or to damage caused by use. If the nature or condition of the damage indicates that it was caused by use, an accident, or improper handling, there is no entitlement to the supplementary warranty, even if the Consumer states otherwise. This does not affect the Consumer’s statutory rights under paragraph 12.1. The Consumer may always demonstrate that a defect exists.

12.6 A successful claim under the supplementary warranty entitles the customer to free repair or, if repair is not possible or not reasonable, to replacement of the defective part, at the Contractor’s discretion. The warranty does not entitle the customer to a replacement product of greater value or to a cash refund.

12.7 Major repairs are not automatically covered by the warranty. For major breakages, glass replacement, the installation of new parts, and similar repairs, the costs and delivery time are always discussed and agreed upon with the Consumer in advance, even within the warranty period, unless the Business determines that the issue is due to a material or manufacturing defect.

12.8 The Business will perform minor repairs—such as tightening screws, adjusting springs, fitting nose pads, and cleaning—free of charge as part of its service.

12.9 After the warranty period expires, the Business will continue to provide service as long as this is reasonably possible. The costs associated with this will always be discussed with the Consumer in advance.

12.10 If the Business repairs or modifies a product brought in by the Consumer or an older product that, due to its nature or age, poses an increased risk of damage, such work is performed at the Consumer’s expense and risk. The Business shall inform the Consumer of this in advance.

12.11 Eyeglass lenses and their mounting are subject to minor, unavoidable deviations. The Business Operator adheres to the tolerances specified in the applicable standard for mounted eyeglass lenses (NEN-EN-ISO 21987). A deviation within those tolerances in power, cylinder, axis, prism, centering, or grinding height does not constitute a defect. A deviation caused by the frame bending or shifting after pickup is also not a defect; the Contractor will adjust the frame free of charge (Article 13.1).

12.12 An eye exam is a snapshot in time. The results may vary slightly from day to day and depending on the measurement method, for example due to fatigue, dry eyes, the time of day, lighting, or the device used. A difference of 0.25 diopters between two measurements is therefore not, in and of itself, proof that a measurement was incorrect.

12.13 If the Consumer has doubts about whether the lenses are correct, the Business will remeasure them free of charge. The Business may also send the lenses to the manufacturer for inspection; this usually takes one to two weeks. If a deviation outside the tolerances is found, the Business will remedy it free of charge (Article 12.1). In addition, the Consumer may always demonstrate on their own that a defect exists.

13. Adjustment and Follow-up Care

13.1 Adjusting and fitting the frame is part of the Contractor’s service and is, in principle, provided free of charge.

13.2 If, despite the guidance provided by the Business, the Consumer is unable to adjust to new multifocal lenses or workplace lenses (office or indoor lenses), the Consumer may exchange the lenses once. This is a service provided by the Business and does not constitute a legal right. The Consumer’s legal rights in the event of a defect (Article 12.1) remain in effect.

13.3 Exchanges are permitted if:

• the Consumer reports this to the Business within two (2) months of picking up the item;
• the Consumer has worn the glasses daily during that period in accordance with the adjustment instructions (Article 13.7) and has given the Business the opportunity to inspect and adjust the glasses;
• the lenses and the frame are undamaged;
• The glasses were purchased from the business owner.

13.4 The Business, in consultation with the Consumer, will select a different type of lens or design, such as a different multifocal design, computer lenses, or single-vision lenses for one distance. If the new lenses are more expensive, the Consumer will pay only the price difference. If the new lenses are less expensive, the difference will not be refunded. The Consumer will return the old lenses to the Business.

13.5 De omruilregeling geeft geen recht op terugbetaling. Zij geldt niet als de klachten komen door een sterkteverandering (artikel 13.6), door een medische oorzaak, door een meegebracht montuur waarover de Ondernemer vooraf heeft gewaarschuwd (artikel 4.9), of door een glaskeuze die de Consument tegen het advies van de Ondernemer in heeft gemaakt en die zo op de werkplaatsbon is vastgelegd (artikel 4.8).

13.6 The Consumer’s eyesight may change after the measurement, for example due to age, dry eyes, diabetes, cataracts, medications, or another medical cause. If, upon verification, the lenses match the prescription on the work order—within the tolerances specified in Article 12.11—then there is no defect, and any new lenses will be at the Consumer’s expense. The Business may, on a case-by-case basis, offer a solution as a gesture of goodwill (Article 9.4). In the event of a sudden or significant change, the Business advises the Consumer to consult their primary care physician (Article 13.8).

13.7 Bij het afhalen van multifocale glazen of werkplekglazen ontvangt de Consument uitleg over het wennen, mondeling en schriftelijk. De Ondernemer legt vast dat deze uitleg is gegeven. Tijdens het wennen kunnen diepte en afstand anders worden ingeschat. De Consument rijdt daarom geen auto, fietst niet en is voorzichtig op trappen en stoepen totdat de Consument goed gewend is en veilig ziet. Treden duizeligheid of dubbelzien op en nemen deze niet af, dan stopt de Consument met dragen en neemt contact op met de Ondernemer. Volgt de Consument de instructie niet, dan kan dat gevolgen hebben voor een vergoeding van schade (eigen schuld). Artikel 14.4 blijft gelden.

13.8 If, during the adjustment period or following a complaint, the Business refers the Consumer to a primary care physician, ophthalmologist, or other healthcare provider, the period specified in Article 13.3 is suspended from the date of the referral until the date the Consumer informs the Business of the outcome, but for no longer than three (3) months. After that, the Business and the Consumer will jointly determine what is necessary. The Consumer only needs to indicate what is relevant to the glasses, such as “no issues” or a new prescription; medical details do not need to be shared. This will never shorten the statutory complaint period (Article 17.1).

13.9 Contact Lenses: During a lens fitting, the Merchant works with the Consumer to find the right lens, using up to three trial sets and three follow-up checks. A subsequent change in the eyes or in wearing comfort does not constitute a defect; a new fitting or switch to a different lens type will be discussed in advance, including the costs. The Consumer must follow the instructions for wear and hygiene; complaints resulting from improper use are not covered by the warranty. Opened packages will not be accepted for return (Article 9.2). Article 7 also applies to remote reorders.

13.10 Children’s Eyeglasses: Children’s eyes can change rapidly. A change in prescription is not considered a defect (Article 13.6). The Business Owner recommends regular checkups. For children under the age of 9, the Business Owner will prepare lenses based on a prescription from an ophthalmologist or orthoptist (Article 4.6). Damage caused by falls or play is not covered by the supplementary warranty (Article 12.4).

13.11 Sports Eyewear: Prescription sports eyewear is not safety eyewear and does not protect against every type of impact. Damage caused by drops, impacts, or contact while playing sports is not covered under the extended warranty.

13.12 Prescription sunglasses: The color and tint may vary slightly from the sample depending on the lens, brand, and prescription; thicker lenses may appear darker. Polarized lenses may make some screens—such as those in a car—less readable, and photochromic lenses may darken less when worn behind a car window. These are characteristics of the lens and do not constitute a defect. For multifocal sunglasses, the exchange policy outlined in Section 13.2 applies.

14. Liability

14.1 The Business is liable to the Consumer for damages resulting from an attributable failure to perform the contract, subject to the following.

14.2 The Contractor’s liability is limited to the repair or replacement of the defective product or the re-performance of the service, or, at the Contractor’s discretion, to a refund of the amount paid for that product or service. This does not affect the Consumer’s statutory rights in the event of a defect (Articles 7:21 through 7:24 of the Dutch Civil Code).

14.3 The Business Owner is not liable for indirect damages, consequential damages, business interruption, or non-pecuniary damages.

14.4 The limitations set forth in this section do not apply if the damage results from willful misconduct or gross negligence on the part of the Contractor, in the event of damage resulting from death or bodily injury, or to the extent that statutory (product) liability under mandatory law does not permit such limitations.

14.5 The Consumer is liable to the Business for damages resulting from a breach attributable to the Consumer.

15. Refunds

15.1 If a refund is applicable, the Merchant will process it using the same payment method used to make the purchase, unless otherwise agreed, within fourteen (14) days after the Merchant has approved the refund.

15.2 Advance payments will be refunded only if the agreement is legally terminated for a reason attributable to the Contractor.

15.3 Any administrative or processing fees are not eligible for reimbursement. For distance sales, Article 7.4 applies.

16. Bankruptcy and Down Payments

16.1 Because the Business is not a member of NUVO, the NUVO down payment guarantee does not apply. To limit the risk to the Consumer, the Business limits the required down payment to no more than half of the price (Article 5.1), and the balance is not due until pickup.

16.2 In the event of a stay of payments or bankruptcy of the Business, the statutory provisions of bankruptcy law shall apply. In such cases, the Consumer may file a claim with the bankruptcy trustee for any product that was not delivered but for which a deposit was paid.

16.3 This provision does not affect the Consumer’s statutory rights.

17. Complaints

17.1 If the Consumer has a complaint about a product or service, the Consumer must report it to the Business as fully and clearly as possible within a reasonable time after the defect is discovered or should reasonably have been discovered. A report made within two months of discovery is, in any case, considered timely.

17.2 The Business Owner will always be given the opportunity to investigate the complaint and, where appropriate, to arrange for repair or replacement.

17.3 The Business must respond within fourteen days of receiving the complaint. If a longer processing time is required, the Consumer will be notified within that period with an estimate of when a substantive response will be provided.

17.4 Complaints may be submitted via info@vandergeestoptiek.com or by phone at 023 5254 131. All contact information can be found on the Website’s contact page.

17.5 If the Consumer has their eyes or glasses measured elsewhere and the results differ, the Consumer must first contact the Business and provide the measurement data. The Business will always be given the opportunity to inspect the glasses and the eyes itself and to correct any error free of charge (Article 12.1). A differing measurement obtained elsewhere is not in itself proof of an error; the Business will assess it in accordance with Articles 12.11 and 12.12.

17.6 If the Consumer has the lenses replaced elsewhere without first giving the Business the opportunity to do so, the Business will not reimburse those costs. The Business will reimburse the costs of a measurement performed elsewhere only if it reveals an error on the part of the Business.

17.7 Een klacht meldt de Consument bij voorkeur per e-mail of brief, of in de Winkel. Een mondelinge klacht legt de Ondernemer vast en bevestigt deze per e-mail. Bij een afspraak neemt de Consument mee: de bril, de factuur of het aankoopbewijs, een eventueel voorschrift of een meting van elders en, als dat van toepassing is, een korte verklaring van de huisarts of oogarts.

17.8 The Business Owner shall acknowledge the complaint within five business days and respond to the substance of the complaint within the timeframe specified in Article 17.3. The resolution shall be documented in writing.

18. Disputes and Governing Law

18.1 All agreements between the Business and the Consumer are governed exclusively by Dutch law.

18.2 If the Business and the Consumer are unable to reach a mutual agreement, the dispute may be brought before the competent Dutch court. For the Consumer, the statutory rules on jurisdiction apply; disputes may be brought, among other courts, before the District Court of North Holland.

18.3 The Consumer retains the right at all times to bring a dispute before the court with jurisdiction under the law.

19. Personal Data and Retention

19.1 The Business processes personal data exclusively in accordance with the General Data Protection Regulation (GDPR). The Contractor’s handling of personal data is described in the Privacy Policy (https://vandergeestoptiek.com/privacybeleid/) and the Cookie Policy (https://vandergeestoptiek.com/cookiebeleid/).

19.2 The personal data that the Business processes in connection with a purchase, order, or return—including purchase history, information about eyeglass prescriptions, invoices, and down payments—is processed in strict accordance with the Privacy Policy.

19.3 The Contractor shall retain invoices and proof of advance payments for at least seven (7) years, in compliance with the statutory tax retention requirement.

19.4 The Business sometimes uses digital tools, including AI, as writing aids—for example, for texts on the Website or to improve the wording of a message. Data that can be traced back to the Consumer, such as name, address, contact information, and measurement data, is not entered into these tools. Messages to the Consumer are always written and sent by an employee.

19.5 Measurements, recommendations, and decisions regarding eyeglasses, contact lenses, complaints, warranties, or goodwill gestures are always made by a Van der Geest Optiek employee.

20. Changes to the Terms and Conditions

20.1 The Business may amend these general terms and conditions. Each version has a version number and an effective date. The current version is available on the Website. The Business retains previous versions and will send them to the Consumer free of charge upon request.

20.2 Op een bestelling of opdracht geldt de versie die de Consument vóór of bij het plaatsen ervan heeft ontvangen (artikel 2.7). De Ondernemer legt het versienummer vast op de werkplaatsbon. Een latere wijziging geldt voor de Consument alleen als die in het voordeel van de Consument is.

20.3 The business was operated as a general partnership (Chamber of Commerce No. 34070312) through August 31, 2026, and will continue as a sole proprietorship effective September 1, 2026. The Business Owner will continue to honor in full all agreements entered into with Consumers, warranties provided, and gift certificates issued prior to that date.

Our terms and conditions are in Dutch. An automatic English translation is available on this website. The Dutch text takes precedence, and the translation may contain errors. If anything is unclear, please contact us before placing your order.