Terms and Conditions

Last revised: June 2026, Haarlem, Netherlands.

Van der Geest Optiek (“we,”“us,” “our”) is the owner of the website www.vandergeestoptiek.com (the“Website”) and operates the optical store located at Generaal Cronjéstraat 86, 2021 JL, Haarlem (the“Store”). These Terms and Conditions describe the agreements between you and us: how a contract is formed, the rules governing offers and prices, deposits, delivery, payment, warranty, and liability, and how we handle complaints and disputes. We are committed to providing fair, clear, and conscientious service to our customers and visitors (“you,” “your,” “yours,” “you,” “your”).

By making a purchase, placing an order, or submitting a request to us at Van der Geest Optiek, you accept and agree to these terms and conditions. These terms and conditions should be read in conjunction with our Privacy Policy, our Cookie Policy, and our Sales, Return, and Warranty Terms. All agreements with Van der Geest Optiek are governed exclusively by Dutch law.

1. DEFINITIONS

For the purposes of these terms and conditions, the following definitions apply:

Business:Vander Geest Optiek (General Partnership), located at Generaal Cronjéstraat 86, 2021 JL Haarlem, registered with the Chamber of Commerce under number 34070312.

Consumer:anatural person who is not acting in the course of a profession or business and who enters into a contract with the Business or purchases products and/or services from the Business.

Products:includingframes, lenses, complete eyeglasses, sunglasses, contact lenses, lens solutions, eye drops, and related accessories.

Services:includingeye exams, lens fittings, lens instructions, lens checks, intraocular pressure measurements, lens grinding and mounting (including in frames you bring in), and repairs.

Agreement:anyagreement between the Business and the Consumer regarding the purchase of products and/or the provision of services, including any amendments or additions thereto.

Custom-madeproducts:productsmanufactured or ordered based on the Consumer’s personal data or specifications, such as prescription eyeglass lenses and custom-cut or custom-ordered products.

2. APPLICABILITY

2.1 These general terms and conditions apply to all offers, quotations, agreements, and deliveries of products and services between the Business and the Consumer.

2.2 The Business is not a member of the Dutch Union of Opticians (NUVO). The NUVO’s terms and conditions, warranty policies, or dispute resolution procedures do not apply to these agreements. Only these general terms and conditions apply.

2.3 Any deviations from these terms and conditions are valid only if they have been expressly agreed upon with the Consumer, preferably in writing. Such deviating agreements apply only to the specific contract in question.

2.4 These terms and conditions do not affect the Consumer’s statutory rights. If any provision conflicts with mandatory consumer law, the statutory provisions shall apply and the remaining provisions shall remain in force.

2.5 In addition to these terms and conditions, the following apply: the Privacy Policy (https://vandergeestoptiek.com/privacybeleid/), the Cookie Policy (https://vandergeestoptiek.com/cookiebeleid/) and the Refund and Return Policy (https://vandergeestoptiek.com/terugbetalen_retournering/) of the Business.

3. OFFERS, QUOTES, AND PRICES

3.1 All offers and quotations are non-binding, unless expressly stated otherwise. A quotation is valid for fourteen (14) calendar days, unless otherwise indicated.

3.2 Obvious errors or typos in the offer, on the website, or in price quotes are not binding on the Business.

3.3 The prices listed are in euros and include VAT. The final price of eyeglasses or lenses depends on factors such as prescription strength, lens type, index, coating, and frame, and will be discussed with the Consumer before the agreement is concluded.

3.4 Any additional costs will be disclosed before the agreement is concluded.

4. FORMATION AND PERFORMANCE OF THE AGREEMENT

4.1 The agreement is concluded at the moment the Consumer places an order or request and the Business accepts it.

4.2 The Consumer shall provide the Business with all information necessary for proper performance in a timely manner and shall guarantee its accuracy. If the Consumer provides incorrect or incomplete information, the consequences thereof shall be borne by the Consumer.

4.3 The Contractor shall perform the agreement with due skill and using sound materials, and warrants that the work delivered complies with the agreement.

4.4 Eye examinations, lens fittings, and other tests are performed by a licensed optician. These examinations are not medical examinations and do not replace a consultation with an ophthalmologist or general practitioner. If there are any concerns regarding the health of the eyes, the Business Owner will refer the Consumer to a general practitioner or ophthalmologist.

4.5 The Consumer is entitled to a copy of the eyeglass prescription issued by the Business, provided that all payment obligations have been met. As stated on the website, a fee for chair time and administrative costs may be charged for the provision of previously obtained measurement data.

5. DEPOSIT AND PREPAYMENT

5.1 For orders of products, particularly custom-made items such as prescription eyeglass lenses and specially ordered frames, the Business may require a deposit. Depending on the nature and size of the order, this deposit typically ranges from €50 to approximately €200.

5.2 Whether a deposit is required and, if so, the amount thereof, will be determined on a case-by-case basis for each order. The Merchant may choose not to require a deposit. The Consumer may also choose to pay the full amount at the time of ordering.

5.3 The Consumer shall pay any remaining amount upon pickup or delivery of the product.

5.4 The deposit is intended to cover the costs incurred by the Contractor in ordering and/or manufacturing the custom-made product and will be applied toward the final amount.

5.5 The Business shall provide the Consumer with proof of the down payment or (advance) payment.

6. DELIVERY AND ACCEPTANCE

6.1 The Business shall endeavor to deliver within the timeframe agreed upon with the Consumer. Stated delivery times are approximate and do not constitute a strict deadline. Failure to meet these deadlines does not entitle the Consumer to compensation, unless there is intent or gross negligence on the part of the Business, and does not affect the Consumer’s right to performance.

6.2 The Consumer shall take delivery of the ordered product as soon as possible after the Business has notified the Consumer that it is ready.

6.3 If the Consumer fails to pick up a finished product within a reasonable period of time, the Business may request the Consumer in writing or by email to collect the product and pay the amount due.

6.4 The risk of loss or damage to the product passes to the Consumer at the time of pickup or delivery.

7. CANCELLATION

7.1 The Consumer may cancel a contract prior to delivery. For custom-made items that have already been ordered or are in production, cancellation is not free of charge, as the Business has already incurred costs in this regard.

7.2 In the event of cancellation of a custom order, the Contractor is entitled to charge for costs already incurred and, if applicable, to offset these against the deposit. The Contractor will not charge more than the actual costs incurred.

7.3 The Business may deviate from this section in favor of the Consumer.

8. NO RIGHT OF WITHDRAWAL FOR IN-STORE PURCHASES

8.1 Purchases made in-store are not considered distance sales. The statutory right of withdrawal (the 14-day cooling-off period) therefore does not apply to in-store purchases.

8.2 Notwithstanding the foregoing, the Merchant has its own flexible exchange and refund policy. This policy is described on the Refund and Return Policy page (https://vandergeestoptiek.com/terugbetalen_retournering/). Custom-made items (such as prescription lenses) are excluded from exchange and refund, unless the product is defective.

9. PAYMENT

9.1 The amount due shall be paid upon pickup or delivery of the product, or immediately after the service is rendered, upon receipt of a receipt, unless otherwise agreed.

9.2 If, in exceptional cases, an invoice is sent, a payment term of fourteen (14) days applies. In the event of late payment, the Consumer will first receive a reminder free of charge, granting an additional fourteen-day period to make the payment.

9.3 If payment is still not made after that, the Business Owner is entitled to charge statutory interest (Section 6:119 of the Dutch Civil Code) and extrajudicial collection costs, subject to the statutory limits for consumers.

9.4 If part of the amount can be claimed from a third party (such as a health insurer), the Consumer remains responsible for full payment. If the third party does not pay or does not pay in full, the Business may still charge the remaining amount to the Consumer.

10. RETENTION OF TITLE AND RIGHT OF RETENTION

10.1 All delivered products remain the property of the Merchant until the Consumer has paid all amounts due, including any interest and costs, in full.

10.2 In the event of the repair or alteration of a product, the Business is entitled to retain the product (right of retention) until the Consumer has paid in full all outstanding amounts related to that product.

11. WARRANTY

11.1 Under the law, the Consumer is entitled to a product that complies with the agreement (conformity, Article 7:17 of the Dutch Civil Code). These statutory rights remain fully applicable at all times.

11.2 In addition, the Merchant provides a two (2)-year warranty on new frames and lenses, effective from the date of delivery. This additional warranty applies only under normal use and covers only material and manufacturing defects, such as a frame that prematurely deteriorates under normal conditions or a coating that peels off or wears away too quickly under normal use.

11.3 The extended warranty does not cover damage resulting from use by the Consumer. This includes, among other things:

• normal wear and tear, discoloration, and signs of use;
• exposure to heat, such as leaving the glasses in direct sunlight, on a hot car dashboard, near a (hot) oven, stove, or heater, or cleaning them with hot water;
• cleaning with, or exposure to, dust, sand, or abrasive particles that cause scratches;
• use under harsh or demanding conditions, such as during construction work or when handling heavy equipment, without appropriate (safety) protection;
• damage caused by dropping, impact, breakage, scratches, or other misuse;
• damage caused by repairs or modifications carried out by the Consumer or by third parties without the Business’s consent;
• products for which proof of purchase cannot be provided.

11.4 As a qualified optician, the Business Owner will determine whether the issue is due to a material or manufacturing defect or to damage caused by use. If the nature or condition of the damage indicates that it was caused by use, an accident, or improper handling, there is no entitlement to the supplementary warranty, even if the Consumer states otherwise. This does not affect the Consumer’s statutory rights under Section 11.1.

11.5 A successful claim under the supplementary warranty entitles the customer to free repair or, if repair is not possible or not reasonable, to replacement of the defective part—at the discretion of the Contractor. The warranty does not entitle the customer to a replacement product of higher value or to a cash refund.

11.6 Major repairs are not automatically covered by the warranty. For major breakages, glass replacement, the installation of new parts, and similar repairs, the costs and delivery time will always be discussed and agreed upon with the Consumer in advance, even within the warranty period, unless the Business determines that the issue is due to a material or manufacturing defect.

11.7 Minor repairs—such as tightening screws, adjusting springs, fitting nose pads, and cleaning—are performed by the Contractor free of charge as part of their service.

11.8 After the warranty period has expired, the Business will continue to provide service for as long as reasonably possible. The costs associated with this will always be discussed with the Consumer in advance.

11.9 If the Business repairs or alters an item brought in by the Consumer or an older item that, due to its nature or age, carries an increased risk of damage, this is done at the Consumer’s expense and risk. The Business will inform the Consumer of this in advance.

12. LIABILITY

12.1 The Business is liable to the Consumer for damages resulting from an attributable failure to perform the contract, subject to the following.

12.2 The Contractor’s liability is limited to the repair or replacement of the defective product or the re-performance of the service, or—at the Contractor’s discretion—to a refund of the amount paid for that product or service.

12.3 The Contractor shall not be liable for indirect damage, consequential damage, business interruption, or non-pecuniary damage.

12.4 The limitations set forth in this section do not apply if the damage results from the Contractor’s willful misconduct or gross negligence, in the event of damage resulting in death or bodily injury, or to the extent that mandatory statutory (product) liability laws do not permit such limitations.

12.5 The Consumer is liable to the Business for any damage resulting from a breach attributable to the Consumer.

13. BANKRUPTCY AND DEPOSITS

13.1 Because the Business is not a member of NUVO, the NUVO down payment guarantee does not apply. To limit the risk to the Consumer, the Business intentionally keeps down payments low (see Article 5), and the balance is not due until pickup.

13.2 In the event of a stay of payments or bankruptcy of the Business, the statutory provisions of bankruptcy law shall apply. In such cases, the Consumer may contact the bankruptcy trustee regarding any product that has not been delivered but for which a deposit has been paid.

13.3 This provision does not affect the Consumer’s statutory rights.

14. COMPLAINTS

14.1 If the Consumer has a complaint about a product or service, the Consumer must report it to the Business as fully and clearly as possible within a reasonable time after the defect is discovered or should reasonably have been discovered. A report made within two months of discovery is in any case considered timely.

14.2 The Business Owner will always be given the opportunity to investigate the complaint and, where appropriate, to repair or replace the item.

14.3 The Business will respond within fourteen days of receiving the complaint. If more time is needed to process the complaint, the Consumer will be notified within that period with an estimate of when a substantive response will be provided.

14.4 Complaints may be submitted viainfo@vandergeestoptiek.comorby phone at 023 525 4131.

15. DISPUTES AND GOVERNING LAW

15.1 All agreements between the Business and the Consumer are governed exclusively by Dutch law.

15.2 If the Business and the Consumer are unable to reach a mutual agreement, the dispute may be brought before the competent Dutch court. For the Consumer, the statutory rules on jurisdiction apply; disputes may be brought before, among others, the District Court of North Holland.

15.3 The Consumer retains the right at all times to bring a dispute before the court with jurisdiction under the law.

16. PERSONAL INFORMATION

The Business processes personal data exclusively in accordance with the General Data Protection Regulation (GDPR). How the Entrepreneur handles personal data is described in the Privacy Policy (https://vandergeestoptiek.com/privacybeleid/) and the Cookie Policy (https://vandergeestoptiek.com/cookiebeleid/).

17. CHANGES TO THE TERMS AND CONDITIONS

17.1 The Business may amend these terms and conditions. The most current version will be published on the website, along with the effective date.

17.2 An agreement that has already been entered into is governed by the terms and conditions in effect at the time the agreement was entered into, unless a change is to the Consumer’s advantage.